Eagle Privacy Policy

At Eagle, we believe strongly in fundamental privacy rights — and that those fundamental rights should not differ depending on where you live in the world. That’s why we treat any data that relates to an identified or identifiable individual or that is linked or linkable to them by Eagle as “personal data,” no matter where the individual lives. This means that data that directly identifies you — such as your name — is personal data, and also data that does not directly identify you, but that can reasonably be used to identify you — such as the serial number of your software or devices — is personal data. Aggregated data is considered non‑personal data for the purposes of this Privacy Policy.

This Privacy Policy covers how Eagle or an Eagle-affiliated company or wholy owned and operated site branded as "by Eagle" (collectively, “Eagle”) handles personal data whether you interact with us on our websites, through Eagle apps, or in person (including by phone or when we visit your location). Eagle may also link to third parties on our services or make third-party apps available for download through our sites or apps. Eagle’s Privacy Policy does not apply to how third parties define personal data or how they use it. We encourage you to read their privacy policies and know your privacy rights before interacting with them.

At Eagle, we respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. We have provided these rights to our global customer base and if you choose to exercise these privacy rights, you have the right not to be treated in a discriminatory way nor to receive a lesser degree of service from Eagle. Eagle does not sell your data including as “sale” is defined in Nevada and California.

There may be situations where we cannot grant your request — for example, if you ask us to delete your transaction data and Eagle is legally obligated to keep a record of that transaction to comply with law. We may also decline to grant a request where doing so would undermine our legitimate use of data for anti-fraud and security purposes, such as when you request deletion of an account that is being investigated for security concerns. Other reasons your privacy request may be denied are if it jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impractical.

At Eagle, we believe that you can have great products and great privacy. This means that we strive to collect only the personal data that we need. The personal data Eagle collects depends on how you interact with Eagle. Descriptions of how Eagle handles personal data for certain individual services and applications are available either in the settings related to those features or/and at the web sites and pages specific to the product and/or service.

When you create an account on any Eagle application or site, apply for commercial credit, purchase and/or activate a product or device, download a software update, connect to our services, contact us (including by social media), participate in an online survey, or otherwise interact with Eagle, we may collect a variety of information, including:

• Account Information. Your Eagle ID and related account details, including email address, devices and software products registered, account status, and age (if required by your local laws)
• Device Information. Data from which your device could be identified, such as device serial number, or about your device, such as browser type
• Contact Information. Data such as name, email address, physical address, phone number, or other contact information
• Payment Information. Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information, compliant with PCI standards.  Payment information is managed by a secure third party vendor, Authorize.Net and no credit card or banking details are retained by Eagle other than the last four numbers of the account for verification purposes.
• Transaction Information. Data about purchases of Eagle products and services or transactions facilitated by Eagle, including purchases on Eagle platforms
• Fraud Prevention Information. Data used to help identify and prevent fraud, including a device trust score
• Usage Data. Data about your activity on and use of our offerings, such as app launches within our products and services, including browsing history; search history; product interaction; crash data, performance and other diagnostic data; and other usage data
• Location Information. Coarse information only on services and applications that specifically and clearly state that location information  is gathered and you have granted express permission
• Government ID Data. In certain jurisdictions, we may ask for a government-issued ID in limited circumstances, including when setting up a age restricted account and activating your product, for the purpose of extending commercial credit or as required by law
• Other Information You Provide to Us. Details such as the content of your communications with Eagle, including interactions with customer support and contacts through social media channels

You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.

Eagle may receive personal data about you from other individuals, from businesses or third parties acting at your direction, from our partners who work with us to provide our products and services and assist us in security and fraud prevention, and from other lawful sources.

• Individuals. Eagle may collect data about you from other individuals — for example, if that individual has sent you a product or invited you to participate in an Eagle service or forum, or shared content with you.
• At Your Direction. You may direct other individuals or third parties to share data with Eagle. For example, you may direct your IT partner to share with Eagle for account activation or verification, or for your loyalty program to share information about your participation so that you can earn rewards for Eagle purchases when applicable.
• Eagle Partners. We may also validate the information you provide — for example, when creating an Eagle ID, with a third party for security, and for fraud-prevention purposes.  Any information shared must meet our strict criteria for being absolutely necessary for the purpose of the third party or partner and undergoes significant scrutiny.  Any such disclosures will always be presented to you for approval beforehand.

For research and development purposes, we may use datasets such as those that contain images or other data that could be associated with an identifiable person. When acquiring such datasets, we do so in accordance with applicable law, including law in the jurisdiction in which the dataset is hosted. When using such datasets for research and development, we do not attempt to reidentify individuals who may appear therein and request express permission from you should this situation arise.

Eagle uses personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes with your consent.

Eagle uses your personal data only when we have a valid legal basis to do so. Depending on the circumstance, Eagle may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations. If you have questions about the legal basis, you can contact the Data Protection Officer at Eagle.

• Power Our Services. Eagle collects personal data necessary to power our services, which may include personal data collected to improve our offerings, for internal purposes such as auditing or data analysis, or for troubleshooting. For example, if you would like to access zip or postal code resolution in our products we will need to access the zip or postal code in order to fulfill the purpose of the application.
• Process Your Transactions. To process transactions, Eagle must collect data such as your name, purchase, and payment information.
• Communicate with You. To respond to communications, reach out to you about your transactions or account, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal data to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Eagle, you may not opt out of receiving these important notices.
• Security and Fraud Prevention. To protect individuals, employees, and Eagle and for loss prevention and to prevent fraud, including to protect individuals, employees, and Eagle for the benefit of all our users, and prescreening or scanning uploaded content for potentially illegal content, including child sexual exploitation material.
• Personal Data Used for Personalization. If you choose to personalize your services or communications where such options are available, Eagle will use information that we collect so that we can offer you those personalized services or communications. You can learn more about how relevant services use information to personalize your experience by reviewing the privacy information presented when you first use a service that asks to use your personal data.
• Comply with Law. To comply with applicable law — for example, to satisfy tax or reporting obligations, or to comply with a lawful governmental request.

Eagle does not use algorithms or profiling to make any decision that would significantly affect you without the opportunity for human review.

Eagle retains personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law. We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy and our service-specific privacy summaries. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law.

Eagle may share personal data with Eagle-affiliated companies, service providers who act on our behalf, our partners, developers, and publishers, or others at your direction. Further, Eagle does not share personal data with third parties for their own marketing purposes.

• Service Providers. Eagle may engage third parties to act as our service providers and perform certain tasks on our behalf, such as processing or storing data, including personal data, in connection with your use of our services and delivering products to customers. Eagle service providers are obligated to handle personal data consistent with this Privacy Policy and according to our instructions. They cannot use the personal data we share for their own purposes and must delete or return the personal data once they've fulfilled our request.
• Partners. At times, Eagle may partner with third parties to provide services or other offerings. For example, your personal information must be transmitted to merchant accounts, such as Authorize.net, in order to process payment.
• Developers and Publishers from Whom You Get a Subscription. If you purchase a third-party subscription from within Eagle products and services, we create a Subscriber ID that is unique to you and the developer or publisher. The Subscriber ID may be used to provide reports to the developer or publisher, which include information about the subscription you purchased and your country of residence. If you cancel all of your subscriptions from a particular developer or publisher, the Subscriber ID will reset after 180 days if you do not resubscribe. This information is provided to developers or publishers so that they can understand the performance of their subscriptions.
• Others. Eagle may share personal data with others at your direction or with your consent, such as when we share information with a merchant service to authorize payment. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, or in the event of a reorganization, merger, or sale.

At Eagle, we believe that great privacy rests on great security. We use administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the personal data and the processing, and the threats posed. We are constantly working to improve on these safeguards to help keep your personal data secure.

Eagle’s websites, online services, interactive applications, and advertisements may use “cookies” and other technologies such as web beacons. These technologies help us to better understand user behavior including for security and fraud prevention purposes, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.

• Communications Cookies. These cookies are used to enable network traffic to and from Eagle’s systems, including by helping us detect any errors.
• Strictly Necessary Cookies. These cookies are set as required to provide a specific feature or service that you have accessed or requested. For example, they allow us to display our websites in the proper format and language, to authenticate and verify your transactions, and to preserve the contents of your cart when shopping online at one of Eagle's websites. 
• Other Cookies. These cookies are used to understand how visitors interact with our websites and online services, including by helping us to assess the effectiveness of advertisements and web searches. Eagle also uses these cookies to remember choices you make while browsing, so we can provide you with a customized experience. 

If you prefer that Eagle not use cookies, we provide you with the means to disable their use. If you want to disable cookies check with your browser provider to find out how to disable cookies. Certain features of the Eagle website may not be available if all cookies are disabled.

In addition to cookies, Eagle uses other technologies that help us achieve similar objectives.

In some email messages Eagle sends to you, we provide a “click-through URL” that links you to content on the Eagle website. When you click one of these URLs, they pass through a separate server before arriving at the destination page on our website. We track this click-through to help us determine interest in particular topics and measure whether we are communicating with you effectively. If you prefer not to be tracked in this way, you should not click graphic or text links in email messages.

Eagle generally treats data we collect using these cookies and similar technologies as nonpersonal data. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal data by local law, we also treat these identifiers as personal data in those regions. In addition, Eagle sometimes combines nonpersonal data collected from these technologies with other personal data Eagle holds. When we combine data in this way, we treat the combined data as personal data for purposes of this Privacy Policy.

Eagle products and offerings connect you to the world. To make that possible, your personal data may be transferred to or accessed by entities around the world, including Eagle-affiliated companies, to perform processing activities such as those described in this Privacy Policy in connection with your use of our products and services. Eagle complies with laws on the transfer of personal data between countries to help ensure your data is protected, wherever it may be.

The Eagle entity that controls your personal data may differ depending on where you live. If you do not reside in the U.S., your personal data may be processed by Eagle and other Eagle-affiliated companies on behalf of the Eagle entity controlling personal data for your jurisdiction.

Personal data relating to individuals in the European Economic Area, the United Kingdom, and Switzerland is governed by Standard Contractual Clauses. Eagle’s international transfer of personal data collected in participating Asia-Pacific Economic Cooperation (APEC) countries abides by the APEC Cross-Border Privacy Rules (CBPR) System and Privacy Recognition for Processors (PRP) System for the transfer of personal data. If you have questions or unresolved concerns about our APEC CBPR or PRP certifications, contact our third-party dispute resolution provider.

Personal data relating to individuals in China mainland may be processed by Eagle in countries outside of China mainland. Where this occurs, it will be done in compliance with local laws, including the Personal Information Protection Law. As outlined in this Privacy Policy, Eagle may also transfer such personal data to third parties, who may in turn store or transfer the data outside of China mainland.

Eagle will never collect information on your use of any Zoho product in any way.  We will only use information necessary for the function of the product or service being offered and once the function has completed, any cached data is immediately disposed of, not only to save on system resources but also to protect your privacy.

Absolutely none of the data contained within the records you create in your Zoho products is transmitted to Eagle.

Zoho specific data maintained by Eagle is limited only to that information which is needed to provide the product or service such as:

• Zoho Organization ID.  This information is used to identify unique Zoho organizations for licensing purposes.
• Zoho Licensed Users.  For products that are licensed on a user-by-user basis, the user name and email address is stored in your licensing information.  This information is only used to verify a license and is never distributed or used in any type of communication, including marketing or social media.
• Zoho Organization Name and Address.  Your organization name, address and phone number as well as the administrators email address and name are stored exclusively for licensing and billing.
• Extension Installation Details.  Each time an Eagle extension for Zoho is installed, upgraded or uninstalled, the data is exchanged with Eagle so that your license can be properly managed, upgraded or cancelled appropriately.  In the event of an extension being uninstalled, Eagle will verify if any other products are licensed for the same organization and if no other products or services are found, all data regarding the subscription will be purged from our system within 90 days of uninstallation, in accordance with our data retention policy outlined in this Privacy Policy, to allow time for the user to re-subscribe easily if they so choose.  Basic contact information will remain with Eagle unless you request that it be removed so that we may contact you regarding feedback on our products or to make you aware of new product offerings.

California Privacy Rights
California consumers have a right to knowledge, access, and deletion of their personal information under the California Consumer Privacy Act. California consumers also have a right to opt out of the sale of their personal information by a business and a right not to be discriminated against for exercising one of their California privacy rights. Eagle does not sell the personal information of California consumers and does not discriminate in response to privacy rights requests.

Eagle provides notice of our privacy practices in our Privacy Policy. The Privacy Policy includes what personal information is collected, the source of the personal information, and the purposes of use, as well as whether Eagle discloses that personal information and if so, the categories of third parties to whom it is disclosed. More information about how Eagle handles personal information in connection with specific Eagle services is presented in service-specific notices at or before your first use of the service and is available at all times in your Eagle software product, service offering or on product specific websites.

California consumers with an Eagle account can exercise their rights directly or through an authorized agent by signing in to their Eagle account. If you are a California consumer without an Eagle account and you or your authorized agent would like to exercise your privacy rights, requests may be made to by contacting Eagle directly. If you do not have an Eagle account, Eagle will ask you for information which we consider necessary to verify your identity for security and to prevent fraud. This information may include name, contact information, and information related to your transaction or relationship with Eagle, but the specific information requested may differ depending on the circumstances of your request for your security and to protect privacy rights. If we delete your personal information, we will both render certain personal information about you permanently unrecoverable and also deidentify certain personal information.

Do Not Track
Eagle does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. Third parties that have content embedded on Eagle’s websites such as a social feature or a information ticker may set cookies on a user’s browser and/or obtain information about the fact that a web browser visited a specific Eagle website from a certain IP address. Third parties cannot collect any other personally identifiable information from Eagle’s websites unless you provide it to them directly.

Notice for Minors
Eagle offers interactive services which allow you to post content to share publicly or with friends. At any time you can delete or remove content you have posted using the deletion or removal options within our services. If you have questions about how to remove content in a specific service or if you would like additional assistance with deletion you can contact Eagle directly. Although we offer deletion capability for our services, you should be aware that the removal of content may not ensure complete or comprehensive removal of that content or information posted through the services.

To make sure your personal data is secure, we communicate our privacy and security guidelines to Eagle employees and strictly enforce privacy safeguards within the company.

Eagle takes your privacy questions seriously. Our team reviews your inquiry to determine how best to respond to your question or concern, including those inquiries received in response to an access or download request. In most cases, all substantive contacts receive a response within seven days. In other cases, we may require additional information or let you know that we need more time to respond.

Where your complaint indicates an improvement could be made in our handling of privacy issues, we will take steps to make such an update at the next reasonable opportunity. In the event that a privacy issue has resulted in a negative impact on you or another person, we will take steps to address that with you or that other person.

If you are not satisfied with Eagle’s response, you may refer your complaint to the applicable regulator. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.

When there is a material change to this Privacy Policy, we’ll post a notice on this website at least a week in advance of doing so and contact you directly about the change if we have your data on file.

Eagle ITG. 3278 S Wadsworth Blvd #1, Lakewood, Colorado, USA, 80227